Certificate Course: IT Support Fundamentals for IT Beginners
Course Overview:
The IT Support Fundamentals for IT Beginners certificate course is designed for individuals who are new to the field of Information Technology and seeking foundational knowledge to launch their careers in IT support. This comprehensive, beginner-friendly course equips learners with essential skills in computer hardware, software, operating systems, networking, security, and troubleshooting. Whether you’re aspiring to become an IT support specialist or simply looking to build confidence in IT concepts, this course offers the ideal starting point.
Course Objectives:
- Understand the basic concepts of computer hardware, software, and operating systems.
- Gain proficiency in setting up and maintaining computer systems and peripheral devices.
- Learn the fundamentals of networking, including configuring routers, switches, and Wi-Fi networks.
- Develop skills in diagnosing and resolving common IT issues and troubleshooting hardware and software problems.
- Understand the principles of IT security, including protecting systems from viruses, malware, and other security threats.
- Build customer service and communication skills essential for IT support roles.
Who Should Enroll:
- Aspiring IT professionals with little to no prior experience.
- Individuals looking to switch to an IT career and build a strong foundational knowledge.
- Small business owners and entrepreneurs interested in managing basic IT systems.
- Students pursuing academic programs related to computer science and technology.
Course Modules:
- Introduction to IT Support
- Understanding IT support roles and responsibilities
- Overview of IT infrastructure and systems
- Computer Hardware and Software Essentials
- Components of a computer system
- Installing and configuring software applications
- Operating Systems and File Management
- Introduction to Windows, macOS, and Linux systems
- Managing files, directories, and system settings
- Networking Basics
- Understanding network components and architecture
- Configuring basic network connections and troubleshooting
- IT Security Fundamentals
- Understanding common security threats
- Best practices for securing systems and data
- Troubleshooting and Problem Solving
- Diagnosing and resolving hardware and software issues
- Effective troubleshooting techniques
- Customer Service for IT Support
- Communication skills for assisting clients
- Managing service requests and providing solutions
Course Format:
- Online and self-paced learning modules.
- Practical, hands-on activities and simulations.
- Interactive quizzes and assessments.
- Real-world case studies and scenarios.
Certification: Upon successful completion of the course, participants will receive a Certificate in IT Support Fundamentals, validating their knowledge and readiness for entry-level IT roles.
Benefits of the Course:
- Build a solid foundation in IT concepts and support skills.
- Gain practical, job-ready knowledge to advance your IT career.
- Receive guidance from experienced IT professionals.
- Access to community forums and peer support.
Enroll Today: Start your journey into the world of IT by enrolling in the IT Support Fundamentals for IT Beginners course. Equip yourself with the skills and confidence to excel in IT support roles.
For more information, contact us at info@change-pd.com.
Curriculum
- 1 Section
- 50 Lessons
- 10 Weeks
Expand all sectionsCollapse all sections
- IT Support Fundamentals for IT Beginners50
- 1.11 Introduction and Important information
- 1.22 Career Info Course
- 1.33 What resources are used in this course for lectures and demos
- 1.44 Create your home hands-on lab or get one online
- 1.56 What is a Network
- 1.68 What makes a Network (Hardware)
- 1.79 What makes a Network (Software)
- 1.810 OSI Layers (Lecture)
- 1.911 Info lecture before understanding Public vs Private IP Address
- 1.1012 Public vs Private IP Addresses (Lecture and Demo)
- 1.1113 Info lecture before understanding DHCP vs DNS
- 1.1214 DHCP vs DNS (Lecture and Demo)
- 1.1315 Static vs Dynamic IP Address (Lecture and Demo)
- 1.1417 Domain joined client machine vs workgroup client machine (lecture and Demo)
- 1.1518 Domain user account vs local user account (Lecture and Demo)
- 1.1620 Small office home office network (SOHO)
- 1.1721 Real office network walkthrough
- 1.1822 Basic or Common IT Tickets (Hardware)
- 1.1923 Info video before windows 10 training
- 1.2024 OS Systems Types and Features Introduction (Lecture)
- 1.2125 Windows 10 tools and features (Demo)
- 1.2226 Installing Windows 10 (Lecture)
- 1.2327 Installing Windows 10 (Demo)
- 1.2428 Manage OS Systems Tools (Lecture)
- 1.2529 Install and Configure Printers (Demo)
- 1.2630 Disk Management in Windows 10 (Demo)
- 1.2731 Manage File System Security (Lecture)
- 1.2832 Manage File System Security (Demo)
- 1.2933 Install and Manage windows updates (Lecture and Demo)
- 1.3034 Password Policies (Lecture)
- 1.3135 Local Password Policies (Demo)
- 1.3236 Domain Password Policies (Demo)
- 1.3337 Manage Web Browser Settings Part 1 (Lecture and Demo)
- 1.3438 Manage Web Browser Settings Part 2 (Lecture and Demo)
- 1.3539 Manage Application Delivery Methods (Lecture)
- 1.3640 Manage Application Delivery Methods (Demo)
- 1.3741 Troubleshooting Microsoft Windows Issues (Knowledge Lecture)
- 1.3843 Working with Remote Access Technologies (Lecture)
- 1.3944 Working with Remote Access Technologies (Demo)
- 1.4045 Remote connecting skills (Demo)
- 1.4146 Basic Network Commands (Lecture and Demo)
- 1.4248 Active Directory Training Extra (Session from JSS Bootcamp Course)
- 1.4349 Office 365 Training Extra (Session from JSS Bootcamp course)
- 1.4450 DOCUMENTATION AND LICENCES BEST PRACTICES (Lecture)
- 1.4551 Using Proper Communication Techniques and Professionalism (Lecture)
- 1.4652 Create a LinkedIn profile
- 1.4753 Applying Early in IT Support Possibility, Resume Tips, and Interview Prep
- 1.4854 Next course recommendation
- 1.4955 IT Community and last tips
- 1.5056 Bonus Lecture
